Company Name: Jay Jay House
Company Registration No.: 001182418-U / 199903018967
Website: https://jayjayhouse.com.my
By accessing and using this website, you agree to comply with and be bound by the following Terms & Conditions (T&C). If you do not agree with any part of these terms, please do not use our website.
1. Scope of Application
These T&C apply to all users of the Jay Jay House website (jayjayhouse.com.my), including but not limited to visitors, customers, and businesses. This website provides an online ordering platform for company seals, wholesale printing, and general printing services.
2. User Accounts & Responsibilities
2.1 Account Registration
You may need to register an account to place orders on this website.
You are responsible for providing accurate and complete information during registration.
You must keep your login credentials secure, and any activity under your account is considered your responsibility.
2.2 User Responsibilities
You must not use this website for any illegal, fraudulent, or unauthorized activities.
You must not attempt to access, alter, or damage website content, data, or servers.
3. Products & Services
3.1 Product Descriptions
We strive to ensure product descriptions, images, and pricing are accurate. However, errors may occur. If you have any doubts, please contact us before placing an order.
3.2 Orders & Acceptance
Once an order is placed, we will confirm the order details via email or other means.
We reserve the right to accept or reject any order due to stock availability, pricing errors, or other circumstances beyond our control.
3.3 Pricing & Payment
All prices are in Malaysian Ringgit (RM) and may include or exclude applicable taxes (as indicated at checkout).
We accept various payment methods, such as online banking, credit cards, and e-wallets (refer to our checkout page for available options).
4. Delivery & Pickup
4.1 Delivery Policy
We offer delivery services within Malaysia, and the shipping fee will be calculated at checkout.
Delivery times depend on the order type, product quantity, and location. Please refer to your order confirmation email for details.
4.2 Self Pickup
Some orders may be eligible for self-pickup. Pickup details, including time and location, will be provided upon order confirmation.
5. Refund, Return & Replacement Policy
5.1 Refund Policy
Since most of our products involve custom printing or company seal production, all confirmed and paid orders are non-refundable.
In exceptional cases, a refund request may be considered. Please contact us to discuss your case.
5.2 Returns & Replacements
Returns and replacements are only allowed in the following cases:
The delivered product does not match the order details (e.g., wrong model, incorrect specifications).
The product has visible defects or damage (not caused by shipping).
Return requests must be submitted within 7 days of receiving the product, along with proof (e.g., photos).
6. Intellectual Property
All content on this website, including but not limited to text, images, logos, designs, and software, is the property of Jay Jay House or its licensors and is protected by intellectual property laws.
Unauthorized copying, modification, distribution, or use of any website content is strictly prohibited.
7. Disclaimers & Limitation of Liability
7.1 Disclaimers
All information and services provided on this website are offered on an “as-is” and “as-available” basis. We do not guarantee their accuracy, completeness, or suitability for any particular purpose.
We are not responsible for any direct or indirect losses resulting from the use of this website or its content.
7.2 Limitation of Liability
To the extent permitted by applicable laws, Jay Jay House is not liable for any delays, losses, or damages caused by force majeure events (such as natural disasters, policy changes, or network failures).
8. Termination & Modifications
We reserve the right to modify these T&C at any time. The updated terms will take effect immediately upon publication on the website.
We may terminate or suspend your account or access to the website at any time, especially if you violate these T&C.
9. Governing Law & Dispute Resolution
These T&C are governed by Malaysian law, and any disputes shall first be resolved through mutual discussion. If no resolution is reached, the matter shall be handled in the courts of Malaysia.
10. Contact Us
For any inquiries, please contact us:
Email: Sales@jayjayhouse.com.my
Phone: 018-222 4454 (Sham Ng)
Company Address: No. 37A, Jalan Jelutong 1/Ku8, Batu 6, Pekan Meru, 41050 Klang, Selangor Darul Ehsan.
Thank you for visiting Jay Jay House and using our services!